Order Cancellation

You can cancel your order from the "My Orders" page as long as its status is "Processing". Once the order has been shipped, it cannot be cancelled.

To cancel an order, navigate to your account's order history, find the relevant order, and select the "Cancel Order" option from the menu.

Refunds for Cancelled Orders

For all prepaid orders that are cancelled, a full refund will be initiated to your original method of payment within 3-5 business days.

Returns and Quality Issues

Due to the perishable nature of our products, we do not accept returns. However, if you are not satisfied with the quality of a product you have received, please contact our customer support within 24 hours of delivery.

Please provide photos of the product and your order details. We will review your complaint and, if validated, we will provide a refund or a replacement on your next order.

Contact Us

For any issues related to cancellations, refunds, or product quality, please contact us at nungumart@gmail.com.